Quality Associate
The Position
Responsible for activities involving quality assurance and compliance with regulatory requirements. Monitor the laboratory quality system to ensure quality throughout all laboratory processes.
Pay: 20-22.50
  • Monitor quality standards compared with established targets
  • Halt laboratory processes out of control or for non-conforming events; report immediately to Quality Director
  • Participate in the lab’s quarterly audits based on ISO 17025 policies; work as a member of a team to ensure deficiencies are corrected in compliance with all policies
  • Perform batch reviews and upload documents into Amazon WorkDocs for client sample results
  • Review laboratory activity logs/forms conducted during the week that are not part of the weekly batch
  • Perform monthly reviews of the Master Equipment List to verify all equipment is calibrated
  • Perform spot checks of preventative maintenance to confirm completion at the appropriate time
  • Review Quality and Results Sheets to confirm all system suitability checks have passed prior to reporting client data
  • Conduct annual reviews of training
  • Conduct annual reviews of Standard Operating Procedures, including updates or new documents
  • Review, approve and track Corrective and Preventative Actions
  • Review Out of Specification/atypical lab result investigations
  • Review and approve site change controls
  • Perform annual evaluations of approved vendors to ensure the quality and performance of the vendor is satisfactory. This evaluation includes quality performance, on time delivery, pricing, and responsiveness/cooperation in addressing the lab’s needs
  • Define possible risks on quarterly basis
  • Compile and perform data integrity and ethics training for all lab staff annually
  • Author and/or review proposed Standard Operating Procedures and develop gap assessments of Standard Operating Procedures
  • Perform monthly/quarterly reviews of laboratory operations including metrics, Corrective and Preventative Actions, retests, customer complaints, CCV failures
  • Complete weekly laboratory walk-through to ensure day-to-day operations follow ISO 17025 policies
  • Generate quarterly reports summarizing Quality Assurance / Quality Control activities (including proficiency tests, change control processes, lab investigations), areas or ideas for improvement and Quality Control trends
  • Establish and maintain productive working relationships with people inside the laboratory and people outside the laboratory including customers, regulatory staff and corporate staff
Supervisory Responsibilities:
  • None
Additional Responsibilities:
  • Participate in state, other audits
  • Participate in data integrity investigations, as assigned by the Quality Director
  • Perform other duties as may be assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor’s degree in Chemistry, Microbiology or related science
  • Minimum of 1 year of experience working in a GLP or ISO 17025 accredited laboratory preferred
  • Knowledge of elementary principles of microbiology and chemistry
  • Knowledge of basic statistics used in data analysis
  • Ability to perform root-cause and trends analyses
  • Ability to use computers and computer software programs and systems and standard office equipment such as phones, photocopiers and fax machines
  • Good written and verbal communication skills to convey and receive information effectively (face-to-face, telephone and electronic)
  • Good analytical and judgment skills
  • Detail-oriented
  • Excellent organizational skills to work independently, prioritize, handle multiple tasks, manage time
Certifications, Licenses, Registrations:
  • None
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee works in a laboratory environment. While performing work-related duties the employee occasionally works with hazardous, toxic or caustic chemicals such as acids and solvents, works around fumes or airborne particles from laboratory chemicals used/fume hoods works with or near moving mechanical parts from laboratory equipment and works with equipment that vibrates. The noise level in the work environment is usually moderate.
Stressful Conditions in the Work Environment Affecting This Position:
  • Challenging work demands including heavy workload/work quantity or quality demands, time demands, conflicting/multiple deadlines or tasks
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Prolonged periods of sitting at a desk and working on a computer, walking/moving around and standing, talking and hearing and using hands to handle, control or feel objects, tools or controls
  • Occasional periods of stooping/kneeling, bending
  • Close vision and ability to focus on computer screens and documents; distance vision; peripheral vison; depth perception; color vision
Equal Opportunities

ACT Laboratories provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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